Medical Secretary in Canada
Job Description
Job description for Medical Secretary in Canada
For a medical office or healthcare institution to run efficiently, a medical secretary is essential. Their duties cover a broad spectrum of administrative work, such as keeping track of patients’ medical information, setting up appointments, and arranging for patients’ and healthcare providers’ correspondence. Medical secretaries also frequently take care of insurance claims and billing, guaranteeing correct and prompt processing. In addition, they might help with medical report transcribing while upholding privacy laws and confidentiality.
Medical secretaries perform more than just administrative tasks; they are frequently the initial point of contact for patients, offering amiable and considerate customer care over the phone as well as in person. To succeed in this position, one must possess strong organizational abilities, meticulous attention to detail, and fluency in medical language.
Medical secretaries must have strong communication skills because they deal with patients, medical experts, and other staff members on a daily basis. as interacting with patients, they must be kind and sympathetic, offering them support and help as required. In order to keep correct records and guarantee adherence to medical rules and procedures, attention to detail is essential in this position.
All things considered, a medical secretary is essential to the smooth provision of healthcare services and to the satisfaction of both staff and patients. A medical secretary facilitates communication between patients, medical professionals, and administrative staff, which helps the hospital run smoothly and guarantees that patients get the care and attention they need.
Index
Responsibilities for Medical Secretary in Canada
- Arranging patient consultations and overseeing healthcare providers’ schedules
- Keeping accurate and private medical records, whether on paper and in electronic format
- Arranging for the exchange of information between patients, healthcare providers, and outside parties
- Managing invoicing and insurance-related duties, such as processing claims and confirming insurance coverage
- Helping to document patient information and transcribing medical reports
- Coordinating specialist referrals and scheduling diagnostic procedures or testing
- Contacting patients again to confirm appointments, obtain test results, and discuss treatment options
- Assisting healthcare providers with their administrative needs, including writing letters and reports
- Overseeing office supplies and machinery and making sure the medical office runs smoothly
- Delivering competent, amiable, and caring customer service to patients by responding to their questions and concerns.
Qualifications for Medical Secretary in Canada
- High school diploma or equivalent; some employers may prefer candidates with post-secondary education or certification in medical office administration or related field
- Proficiency in office software such as Microsoft Office (Word, Excel, Outlook) and electronic health record (EHR) systems
- Strong communication skills, both verbal and written, with the ability to interact professionally with patients, healthcare providers, and other staff members
- Excellent organizational skills and attention to detail to accurately maintain medical records, schedule appointments, and handle administrative tasks
- Knowledge of medical terminology, procedures, and coding, or willingness to learn
- Ability to prioritize tasks and manage time effectively in a fast-paced healthcare environment
- Empathy, compassion, and professionalism when interacting with patients, demonstrating sensitivity to their needs and concerns
- Discretion and respect for patient confidentiality, adhering to privacy regulations such as HIPAA
- Previous experience in a medical office or healthcare setting may be preferred but is not always required; on-the-job training may be provided for qualified candidates.
About United Health Services
United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.
United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.
About New York’s Southern Tier
As an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.
United Health Services in an Equal Opportunity Employer.
United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
