Sales Assistant

Job Description

As the main point of contact between a company and its clients, sales assistants are essential members of retail and customer care teams. They work on a variety of projects with the goal of exceeding customers’ expectations in terms of service and support while also supporting the company’s overall sales targets.Helping consumers with their questions, needs, and purchases is at the heart of a sales assistant’s job description.

They extend a pleasant greeting to clients, actively listen to their needs, and provide advice and product details to enable them to make wise choices. Sales assistants work to make sure consumers have a great shopping experience by attending to their needs and concerns, answering any questions or issues, and making every effort to meet their demands.In addition to assisting customers, sales assistants play a vital role in maintaining the presentation and organization of the retail space.

They ensure that merchandise is attractively displayed, shelves are well-stocked, and the overall store environment is clean, inviting, and conducive to shopping. By maintaining visual merchandising standards, sales assistants contribute to creating an engaging and enjoyable shopping experience for customers. Additionally, sales assistants actively support reaching revenue goals and increasing sales.

To increase sales, they participate in sales campaigns and promotions, upsell and cross-sell goods, and advertise goods and services. Sales assistants’ proactive attitude to sales, product expertise, and strong communication abilities contribute to the company’s profitability by driving sales. Additionally, sales assistants help with the day-to-day operations of the company by managing cash and credit card payments, processing transactions with accuracy and efficiency, and keeping track of inventory levels.

In addition, they might help with things like taking deliveries, replenishing inventory, and performing other administrative work. All things considered, sales assistants are essential to providing outstanding customer service, increasing sales, and making sure retail establishments run smoothly. By virtue of their commitment, expertise, and customer-centric mindset, sales assistants foster favorable customer relationships, bolster brand recognition, and ultimately propel corporate success.Sales assistants are the frontline representatives of businesses, playing a crucial role in providing exceptional customer service and driving sales.

Full job description of Sales Assistant

14 Guava Way,Shop 3 Halls Head Central Shopping Centre , Halls Head, WA, Australia, 6210
Casual

About us:

For over three decades, Smokemart & GiftBox has been the go-to destination for all things tobacco and gifting. We not only pride ourselves on providing customers with quality products and specialised service but also promoting a supportive and positive culture for our team. We can proudly say that the SMGB team supports equality and diversity, which is reflected throughout all our departments and our more than 250 stores nationwide!

More about you – Sales Assistant:

The ideal candidate will have a customer first mentality with a strong passion for creating a fun, authentic shopping experience. You will be part of a progressive business which values and supports internal career growth. We are looking for a team member who thrives in a busy sale driven environment, whilst having a laugh (and the occasional dance-off!) with each customer that walks through our doors.

Your role

• Providing high levels of customer service and building strong rapport
• Sound Cash Handling and Eftpos
• Learn and maintain solid product knowledge across all pillars of the business
• Maintain high level of store standards, assist with merchandising and presentation
• Work towards budgets, targets and KPI’s
• Assist with stock control and quality management
• Follow national legislation, WHS and security guidelines

You will also have:

• A passion for meeting and exceeding sales targets
• Proven ability to work within a fast-paced retail environment
• A happy, friendly and energetic personality
• A desire to deliver high quality customer service
• Valid Police Check Report is required if successful in interview stage