Sales Assistant

Job Description

A retail or wholesale company will hire a sales assistant to assist consumers with their purchases. They handle transactions, help customers locate things, respond to product inquiries, and guarantee a positive shopping experience. In addition, sales assistants may assist with duties such as engaging in advertising campaigns, keeping the store tidy, and replenishing stocks. In essence, their job is to facilitate the sales process and guarantee that clients get the help they require in order to make wise purchases.

A sales assistant is a front-line worker in a retail setting who helps consumers locate and buy goods and services. Their main duty is to make sure that consumers have a great shopping experience, all the while boosting sales and upholding store standards. For over three decades, Smokemart & Giftbox has been the go-to destination for all things tobacco and gifting.

We not only pride ourselves on providing customers with quality products and specialized service but also promoting a supportive and positive culture for our team. We can proudly say that the SMGB team supports equality and diversity, which is reflected throughout all our departments and our more than 250 stores nationwide.

Here’s a breakdown of their typical duties:

Customer service representatives welcome guests into the store, ask about their needs, and extend assistance. In addition to offering advice and information on items, they also respond to inquiries on specials and discounts.

Product Knowledge: They are well-versed in the goods and services that the shop provides. This entails being aware of an item’s features, attributes, cost, and availability.

Sales Support: By outlining the features and benefits of products and providing demonstrations, sales assistants aid customers in making judgments about what to buy. To boost sales, they might also cross- or upsell similar products.

Cashier Duties: Sales assistants may also run cash registers, conduct transactions, and take care of payments, depending on how the store is set up. They make sure that prices are accurate, apply coupons or discounts, and provide clients receipts.

Merchandising and stocking: Sales assistants keep a store looking well by arranging retail displays, replenishing shelves, and making sure items are presented well and easily accessible to clients.

Cleaning and Maintenance: They might be in charge of doing sweeping, mopping, dusting, and surface cleaning in order to maintain the store neat and orderly.

Taking Care of Inquiries and Complaints: Sales assistants respond politely and professionally to inquiries or complaints from clients. When necessary, they might bring up complicated problems with a manager or supervisor.

Inventory management: Receiving shipments, determining stock levels, and maintaining inventory records are just a few of the duties that sales assistants help with.

Promotional Activities: In order to draw clients and boost sales, they could take part in marketing initiatives, sales events, or promotions.

All things considered, sales assistants are essential to maintaining client contentment, increasing sales, and advancing the retail industry as a whole. Their desire to help clients and their nice manner are crucial in fostering a positive shopping experience.

Responsibilities of Sales Assistant In Australia

• Providing high levels of customer service and building strong rapport

• Sound Cash Handling and Eftpos

• Learn and maintain solid product knowledge across all pillars of the business

• Maintain high level of store standards, assist with merchandising and presentation

• Work towards budgets, targets and KPI’s

• Assist with stock control and quality management.

Requirements of Sales Assistant

• A passion for meeting and exceeding sales targets

• Proven ability to work within a fast-paced retail environment

• A happy, friendly and energetic personality

• A desire to deliver high quality customer service

• Valid Police Check Report is required if successful in interview stage.