Sales Assistant
Job Description
A sales assistant is a pivotal member of a retail team, entrusted with the crucial task of providing support and assistance to both customers and colleagues. Their role is multifaceted, encompassing a diverse range of responsibilities aimed at ensuring the smooth operation of the store and delivering exceptional customer service.
At the forefront of their duties, sales assistants serve as the face of the retail establishment, greeting customers warmly, and engaging them in friendly conversation. They possess a deep understanding of the products or services offered by the store, enabling them to provide informed guidance and recommendations to shoppers. Whether assisting with product inquiries, offering styling advice, or demonstrating the features of a particular item, sales assistants play a vital role in facilitating the shopping experience and helping customers find the perfect solution to their needs.
The upkeep of the store’s aesthetic appeal is the sales assistant’s responsibility. They make sure that products are arranged beautifully on shelves, that signage is understandable and educational, and all of this. Sales assistants contribute to a great retail ambiance that encourages clients to explore and make purchases by setting up an environment that is visually appealing and welcoming.
Additionally, sales assistants are essential to the sales process because they manage transactions, handle payments, and precisely and efficiently run cash registers or point-of-sale systems. In order to maintain proper inventory levels, they may also help with inventory management duties including receiving shipments, replenishing shelves, and doing routine stocktakes.
To hit performance criteria and reach sales targets, sales assistants work closely with their managers and other employees. For up-to-date information on new products, sales tactics, and promotions, they attend product knowledge seminars, team meetings, and training sessions.
With their exceptional customer service skills, product knowledge, organizational prowess, and strong work ethic, sales assistants are an essential part of the retail industry. Sales assistants play an essential role in improving the shopping experience and boosting sales growth because of their commitment to providing exceptional service and their contribution to the overall success of the business.
Index
Sales Assistant Responsibilities
- Greeting and serving clients in a kind and professional manner will demonstrate outstanding customer service.
- Respond to questions from clients about products, give advice, and make suggestions.
- Process payments, run cash registers or point-of-sale systems, and complete sales transactions with accuracy and efficiency.
- Organize item displays, replenish shelves, and make sure things are presented in an appealing way to preserve the store’s visual appeal.
- Support activities related to inventory management, such as receiving shipments, monitoring stock levels, and carrying out routine stocktakes.
- Gain in-depth knowledge of the goods and services the shop offers in order to help clients and provide wise suggestions.
- Clean up displays, mop floors, and keep the store’s surroundings tidy to keep it clean and organized.
- Together with coworkers and management, work toward achieving performance objectives, sales targets, and contributing to the store’s overall success.
- Respect the company’s policies, procedures, and code of conduct, especially those that deal with safety, sales techniques, and customer service.
- Find ways to maximize sales chances by identifying opportunities to cross- or upsell items to consumers based on their requirements and preferences.
A day in the life
We are looking to hire a Sales Assistant responsible for providing a warm introduction to inbound inquiries, and act on outbound sales campaigns to understand the full potential of our customer base. You will work with senior Business Development Managers to advance complex requests into revenue opportunities.
The successful candidate will approach high volumes of clients with enthusiasm and help them to unlock their full potential either via our self-serve tools, or by introducing them to a dedicated account manager. Accelerating the growth of the Amazon Freight portfolio.
About the team
Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services, Europe.
AF allows businesses (“shippers”) to use Amazon’s transportation technology and network to transport products in across Europe. This is an innovative technology-driven solution for the logistics needs of all businesses, and is scaling rapidly.
This role sits within the Amazon Freight Commercial team. Focusing on new customer experience, the Sales Assistant will welcome inbound customer applications, ensure we deliver the best first impression & seek to uncover future growth opportunities. They will work in collaboration with our senior sales team to ensure we support every customer with all their transport needs.
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience in working with multiple internal and external stakeholders (sellers, customers, key accounts)
- Additional language skills are helpful but not necessary (Particularly French, German, Dutch or Chinese)
- Experience in at least one of the following: transportation, logistics, operations, financial analysis, retail buying, retail planning & allocation, consulting, negotiation, supply chain. telemarketing
- Experience using CRMs such as SalesForce, and data tools such as Alchemy, Tableau or Google Analytics
- Bachelor’s degree
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