Server

Job Description

Description of Server:

To provide exceptional dining room service by coordinating the guests experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House Managers general direction. The server is responsible for accurately taking, processing, and serving dining room guests orders.

Servers are the central figure in the colorful fabric of the hospitality sector, bringing customers together with the food and experiences that restaurants, cafes, and diners have to offer. Servers do more than just bring food and beverages; they are the face of hospitality, offering personalized recommendations, attentive service, and the creation of special dining experiences. The various roles that servers play are explored in this essay, along with their duties, difficulties, and significant influence on the dining industry.

Servers are the hidden heroes of the hotel sector; they gracefully and professionally exemplify the values of hospitality and outstanding service. They are crucial in producing unique dining experiences and encouraging client loyalty because of their devotion, focus, and commitment to customer pleasure. Let’s honor and value the enormous contributions of servers, whose unceasing efforts enhance our gastronomic explorations and raise the dining experience to unprecedented levels, as we commemorate the art of dining out.

One of the most important members of the front-of-house crew in a restaurant is the server, who is in charge of giving each customer individual attention. Serving as a point of contact between the kitchen and the diners, they make sure that orders are correctly taken, promptly served, and that the entire dining experience is pleasurable for the patrons.

When customers walk into a restaurant, servers are frequently their initial point of contact. They extend a cordial welcome to visitors, offer menus, and help seat them at their tables. If asked, servers may also provide advice on menu options and specials. Servers ensure accuracy and attention to detail by taking food and beverage orders from customers after they have been seated. Additionally, they could ask about any dietary requirements or unique preferences and let the culinary staff know about them.

It is the duty of servers to promptly and politely deliver food and drinks to visitors’ tables. They make certain that every meal is aesthetically pleasingly presented and that the order is precise and comprehensive. In order to improve the dining experience, servers may also offer extra food or wine pairings. Servants stay alert to guests’ demands during the dinner, quickly filling glasses, taking away empty plates, and responding to any more requests. In order to guarantee a flawless dining experience, they make an effort to anticipate their guests’ demands and offer individualized treatment.

After the dinner, servers give the bill to the customers, take precise payments, and handle credit card transactions and change as needed. With a heartfelt farewell, they thank the customers for visiting the restaurant and extend an invitation for them to come back. The dining area’s order and cleanliness are upheld in part by the servers. They might help with replenishing supplies, arranging and emptying tables, and keeping the dining area tidy and welcoming to visitors.

Above all, waiters should serve visitors with professionalism, courtesy, and expertise. Their interactions with patrons can have a big impact on the overall dining experience and happiness of the patrons because they represent the restaurant and its brand. In restaurants, wait staff is essential to providing customers with a satisfying eating experience. The restaurant’s success and reputation are largely attributed to its attentive service, meticulous attention to detail, and commitment to guest happiness. Serving as the establishment’s representatives, servers make sure that every customer has a pleasurable and memorable meal experience.

Essential Duties:

• Greet and assist guests in a prompt, friendly, and professional manner.
• Clearly write down all guest orders using proper notation and requesting all pertinent information.
• Efficiently and effectively coordinate dining guests meals through all aspects including initial greeting, food timing and receiving, and table completion.
• Accurately enter all guest orders into the POS system.
• Consistently and thoroughly complete the Nine Steps of Service.
• Assist in the preparation of specific menu items.
• Know and uphold proper safe food handling, safety, and sanitation standards while preparing and serving food.
• Clean, stock, and sanitize the serving areas, any assigned sections, and all related equipment.
• Assist in the training of new servers and/or bartenders.
• Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.

Employees are held accountable for all duties of this job. Additionally, this job description is not intended to be an exhaustive list of all duties or responsibilities that may be associated with the job.

We are proud to be an Equal Opportunity Employer.

Requirements:

Education: Some secondary education.

ABCC certification.
Age: Must be 18 years old.

Knowledge, Skills, and Ability:

• Excellent verbal communication and interpersonal skills.
• Must be able to speak English fluently.
• Ability to maintain calm under pressure and to perform in a stressful environment.
• Excellent organizational and time-management skills.
• Ability to accurately, quickly, and simultaneously perform multiple tasks
• Basic computer operating skills
• Ability to read.
• Ability to write.
• Ability to understand and implement written and verbal instructions.
• Basic math and money handling skills.
• Stamina to stand up to 5 hours at a time.
• Ability to lift, bend, stoop, and walk at a moderate pace.
• Strength to frequently lift and carry up to 20lbs.
• Ability to work in a fast-paced environment.
• ABCC certification within 30 days of employment where applicable.
• Extensive knowledge of Grotto Pizza menu, recipes, policies, preparation and presentation standards, and guest service procedures.

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